At NorthsVoyage Corp., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 30 days of receiving your order, subject to the following terms and conditions:
1. Eligibility
1.1 Items Eligible for Return: Only items that are unused, unworn, and in their original condition with all tags and packaging intact are eligible for return.
1.2 Non-Returnable Items: The following items are not eligible for return:
Items marked as final sale
Undergarments, swimwear, and accessories (for hygiene reasons)
Customized or personalized items
2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer service team at [email protected] to request a Return Authorization (RA) number. You must include the RA number with your return shipment.
2.2 Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and insuring your return package.
2.3 Return Condition: Returned items must be in their original condition with all tags and packaging intact. We reserve the right to refuse returns that do not meet these criteria.
3. Refunds
3.1 Refund Method: Refunds will be issued to the original form of payment used for the purchase. Please allow 10 business days for the refund to be processed after we receive your return.
3.2 Partial Refunds: If only part of your order is returned, the refund amount will be adjusted accordingly to reflect the price of the returned item(s).
4. Exchanges
4.1 Exchange Process: We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you must return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
5.1 Damaged in Transit: If your order arrives damaged, please contact us immediately upon receipt. We may require photo evidence of the damage to process a refund or replacement.
5.2 Defective Items: If you receive a defective item, please contact us within 30 days of receiving your order to arrange for a replacement or refund.
6. Contact Us
If you have any questions or concerns regarding our Return Policy or the return process, please contact us at [email protected]